For further questions or clarifications regarding any of the terms and conditions outlined below, please call Emecole Metro at 815-372-2493.
Shipping
Orders placed on all in-stock items made by 2 p.m. CST Monday through Friday ship the same day (pallet orders that need to be built may take one to two additional business days to ship).
Orders meeting the criteria for ground shipping will ship via FedEx. Orders exceeding FedEx weight and size limits will ship via freight.
Express delivery is available. For complete express shipping options, please place your order by phone at 815-372-2493.
Shipping to Canada
Canadian customers are responsible for paying all applicable taxes and duties upon delivery.
Shipment of Chemicals/Freezing Temperatures
Below freezing temperatures may affect the performance of Emecole’s chemical products. To avoid material freezing while awaiting shipment in a carrier warehouse over a weekend, we typically avoid the shipment of chemical products on Thursdays (unless within one-day delivery range) or Fridays if the temperature in Chicago, projected shipping routes or a final destination is below freezing. Please adjust your ordering process to ensure you receive your product on time.
Chemicals should not be stored in an unheated environment, such as a truck or unheated garage. If chemicals are left in this environment, it is necessary to bring them up to temperature before attempting to use. This can be done by leaving in a warm environment for a minimum of 4 hours.
Delivery
Our delivery times are less than three days to most of the country. We also have express shipping options available for an additional charge (for full express delivery options, please place your order by phone at 815-372-2493). Whether it is a small package or a truckload, around the corner or around the world, we will get you the products you need quickly and affordably. Projected delivery times below are typical, not guaranteed.
Payment
We accept Visa, Mastercard, Discover, and American Express.
Contractors with an Emecole Metro line of Net 30 may place orders online (via our contractor shop website EmecoleShop.com), however, the order will not ship until the line of credit is verified and in good standing. Contractors may inquire for a credit application by calling 815-372-2493.
Return Policy
Orders may be returned within thirty days of the original date of purchase. All materials must be in brand new condition and all orders are subject to a 15% restocking fee. All shipping charges and arrangements are the responsibility of the customer. All returns must be approved by an Emecole Customer Service Rep and have an RMA number. Please call us at 815-372-2493 to request an RMA Number.
